Understand your rights and responsibilities when using Kelpcare.
Last Updated: January 2026
Welcome to Kelpcare. These Terms of Service ("Terms") govern your access to and use of the Kelpcare platform, including the web application, mobile application, and any related services (collectively, the "Services"), provided for authorised organisations and their personnel.
By accessing, registering for, or using Kelpcare, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
Kelpcare is intended for use by organisations (such as NDIS providers, aged care organisations, or similar service providers) and their authorised personnel. By using the Services, you represent and warrant that: You are authorised by your organisation to use Kelpcare; You will use the Services only for lawful, work-related purposes; You will comply with all applicable laws, regulations, and your organisation's internal policies. Organisations may designate different user roles (for example, administrators and employees) with different permissions and access levels. Any action taken under an organisation's account is deemed authorised by that organisation.
You agree to use Kelpcare only for legitimate operational purposes related to your organisation. You must not: Share your login credentials with any other person; Access, or attempt to access, any data or area of the platform that you are not authorised to access; Use the Services to store, share, or transmit unlawful content; Attempt to reverse engineer, copy, or resell any part of the platform; Interfere with or disrupt the integrity of the Services.
Your use of the Services is also governed by our Privacy Policy. You acknowledge that you are responsible for ensuring that any personal or sensitive data entered into the platform is done so in accordance with your obligations under the Privacy Act 1988 and any NDIS-specific data requirements.
The Kelpcare platform and all associated content, branding, and functionality are owned by Kelpcare Pty Ltd. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your organisation's internal purposes. You must not copy, reproduce, or distribute any part of the platform without written permission.
Access to the Services is subject to a subscription fee, as outlined on our pricing page. Subscriptions renew automatically. You may cancel at any time, and access will continue until the end of your current billing period. Kelpcare reserves the right to modify pricing with 30 days' notice.
Kelpcare may suspend or terminate your access if you breach these Terms. You may also close your account at any time. On termination, you may request an export of your data within 30 days.
To the extent permitted by law, Kelpcare is not liable for any indirect, incidental, or consequential damages arising from your use of the Services. Our total liability is limited to the amount you paid in the three months preceding the claim.
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.
For questions about these Terms, contact us at legal@kelpcare.ai.